Our contact page contains answers to some frequently asked questions, but if you don’t find what you are looking for, we have a communications channel through which you can submit your inquires, suggestions, complaints, or praise. See the form at the end of the page.


If you would like to report any possible irregularities or improprieties in our accounts or other audit-related issues, please use our Ombudsman. Click here.


For matters related to passengers carriage on our railroads of Vale in Brazil, contact through the number: 0800-275-7000. The call is not charged.

Global headquarters

Praia de Botafogo, 186 - Salas 501 a 1901
Botafogo - Rio de Janeiro/RJ - Brazil
CEP: 22250-145

Consult Protocol

The protocol is the number of your customer service. You received this number by e-mail, after writing to Vale. By copying and pasting this number in the adjacent field you can consult the status and read all your messages and replies.

Have you written for us today?
Then type beside the protocol number you received by e-mail.
Protocol Status Begin Date Deadline
Name Message Date

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