Our contact page contains answers to some frequently asked questions, but if you don’t find what you are looking for, we have a communications channel through which you can submit your inquires, suggestions, complaints, or praise. See the form at the end of the page.

Whistleblower Channel

If you would like to report any possible irregularities or improprieties in our accounts or other audit-related issues, please use our Whistleblower Channel. Click here.

Hello Railroad

For issues relating to Vale Passenger Trains in Brazil, railroad emergencies and/or community demands, contact us by telephone on 0800 285 7000. The call is free of charge.

Global headquarters

Praia de Botafogo, 186 - Salas 501 a 1901
Botafogo - Rio de Janeiro/RJ - Brazil
CEP: 22250-145

Consult Protocol

The protocol is the number of your customer service. You received this number by e-mail, after writing to Vale. By copying and pasting this number in the adjacent field you can consult the status and read all your messages and replies.

Have you written for us today?
Then type beside the protocol number you received by e-mail.
Protocol Status Begin Date Deadline
Name Message Date

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